Last updated July 9, 2026
All payments are processed by Paddle.com, our merchant of record. Paddle collects your payment and issues any refund on our behalf, so a refund always shows up back on the original payment method.
The free watermarked preview never involves a payment, so there is nothing to refund. Try it before you buy a plan.
If something goes wrong with a paid set, for example the export failed or the output is clearly broken, contact us within 14 days of the charge and we will make it right, either by fixing the output or issuing a refund through Paddle.
Outside of a service problem, we consider refund requests case by case within 14 days of a charge. After that window a subscription can still be canceled at any time, see Cancellations below, but past charges are generally not refunded.
You can cancel a subscription at any time, either from a cancel button in your account settings or by contacting us if that is not available yet. Canceling stops future renewals; your current paid period stays active until it ends, and by default we do not refund the unused part of a period you already paid for.
Message @savebarnesnow on X with your account email and what happened. Paddle may also contact you directly to confirm a refund it processes.
We may update this policy as the product changes. Material changes will be reflected on this page with an updated date above.